Our vision is to help communities thrive, providing our customers with innovative tools to drive future progress. Our people enable us to do that.
We’re looking for a curious, detail-oriented Technical Support and QA Specialist to help us deliver reliable, high-quality software to our customers. You’ll be part of a small, collaborative team working across customer support, testing, and process improvement.
About KaarbonTech
KaarbonTech provides software that helps local authorities and contractors run their highways, drainage, and green-space operations more effectively. We focus on making data easy to capture, easy to understand, and easy to act on.
Now in our 13th year, we partner with around 40% of UK councils and support more than 70 clients nationwide. Our mission is simple: use data and geospatial intelligence to empower local authorities to make better decisions about maintenance, inspections, and long-term asset planning.
We’re a remote-first company with a close-knit team centred around our Bournemouth HQ. We look for people who bring curiosity, integrity, and genuine drive; people who want to grow, solve real-world problems, and shape technology that makes a tangible difference to communities across the UK.
Our Values
We’re guided by principles that shape everything from how we support customers to how we build our tech:
Authentic - We act with honesty and integrity, building trust through our insight and open approach.
Fearless - We are ambitious and confident in what we do, unafraid to challenge the status quo when we see a better way.
Informed - We use data and expertise to see what others might miss, delivering clear, reliable, and frictionless solutions.
Pioneering - We are forward thinkers who never settle for what already exists. We collaborate to inspire new ideas and drive innovation.
About the Role
We’re looking for a Technical Support & QA Specialist to help maintain our standards of reliability, responsiveness, and quality.
You’ll join a small, multidisciplinary team that handles customer support, testing, and configuration. You’ll be the bridge between customers and developers - solving problems, improving processes, and ensuring smooth delivery.
What You’ll Do
Respond to customer queries via phone, email, and our ticketing system.
Diagnose and resolve technical issues with our web and mobile applications.
Reproduce and log bugs using tools like GitHub and browser dev tools.
Support manual end-to-end testing for new features and releases.
Maintain clear documentation and knowledge-base articles.
Identify recurring issues and propose improvements to processes or code.
Growth & Development
You’ll start by immersing yourself in QA and support:
Test features in different environments to understand how our systems behave in real-world use.
Collaborate closely with developers to reproduce, log, and track issues.
Take calls from customers to understand their perspective and provide solutions.
At future milestones, you’ll be confidently:
Handling support and technical change request tickets independently with a strong grasp of our systems.
Building strong relationships with customers.
Contributing to internal improvements. process refinement or tool creation.
As you develop, you’ll have the opportunity to specialise in areas such as database and log querying, data quality, system configuration and client training.
We’ll support you with a clear development pathway and regular check-ins.
Our goal is a flexible, resilient team where everyone can cover each other’s roles, keep improving together and help each other succeed.
Tools & Technologies
You’ll work with tools including:
Microsoft Teams, Slack, VoIP & SharePoint
ClickUp/GitHub
QGIS & Excel
Postgres / PostGIS Database querying
Remote SSH & Linux command line
Git version control
VS Code/JavaScript/Typescript/NodeJS
You don’t need deep expertise in all of these, but you should be confident and curious enough to learn quickly.
Who We’re Looking For
You’re methodical, curious, and communicate clearly. You enjoy understanding how systems fit together and take pride in delivering solutions that work.
Essential Attributes
Logical, calm, and proactive under pressure.
Comfortable learning new tools and troubleshooting independently.
Strong written and verbal communication skills.
Driven by solving problems.
Helpful Experience
Working knowledge of SQL, Linux, or programming languages.
Familiarity with test platforms, automation, or manual testing methods.
Experience in process-driven environments.
Salary and Details
Salary: £24,000 - £29,000 (Dependant on experience)
Location: Hybrid or remote (UK-based preferred)
Type: Full-time
Benefits
Flexible SMART Working: Options such as flexi-time and adaptable working patterns.
Unlimited SMART Leave: Flexible time off to suit personal and professional needs.
Supportive Culture: Join a friendly, forward-thinking team that values collaboration and continuous learning.
Professional Growth: Opportunities to shape your role as the company evolves.
Looking to apply?
Please complete the application form and Camflare Video.
"I'm learning so many new skills. What we do is always appreciated.
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